Troubleshooting¶

Please refer to our Knowledge Base for further information and troubleshooting guides.

Plug-in not available after installation¶

Verify that the plugin is activated in Qt Creator:

Open Help and select About Plugins.
Locate section Utilities in the list of plugins.
Verify that LinXManager_FieldbusAccess is available and loaded.
Verify that LinXManager_DataEngine is available and loaded.

Application running but no value is updated¶

Verify that Data Engine, Fieldbus Access and your application is running

ps | grep dataengineserverApp
2024 root 118m S /opt/bin/dataengineserverApp

ps | grep fieldbusaccess
2409 root 38068 S /opt/bin/fieldbusaccess /opt/bin/FieldbusAccess_Config

Verify that the CAN interface is up.
- Run ifconfig can0 in the terminal. Interface should list as “UP”.
Verify that correct node ID’s and addresses is configured in the configuration file.

Check if Fieldbus Access starts with my configuration file¶

On the device, execute the following command:

ps | grep fieldbusaccess
2409 root 38068 S /opt/bin/fieldbusaccess /opt/bin/FieldbusAccess_Config

Fieldbus Access runtime is running with /opt/bin/FieldbusAcces_ConfigFile.json as it’s configuration file by default. If a new configuration has been deployed and steps in Update default Fieldbus Access configuration have been followed, verify that the links points to the deployed configuration.

ls -l /opt/bin/FieldbusAccess_ConfigFile.json
/opt/bin/FieldbusAccess_ConfigFile.json -> /opt/Tutorial/bin/FieldbusAccess_ConfigFile.json

Verify that LinX-Base runtime is installed on the Device¶

Execute the following command on the device

ls /opt/packages

In the list of installed component you should see “Linx-Base__”