Troubleshooting

Please refer to our Knowledge Base for further information and troubleshooting guides.

Plug-in not available after installation

Verify that the plugin is activated in Qt Creator:

  1. Open Help and select About Plugins.

  2. Locate section Utilities in the list of plugins.

  3. Verify that LinXManager_FieldbusAccess is available and loaded.

  4. Verify that LinXManager_DataEngine is available and loaded.

Application running but no value is updated

  • Verify that Data Engine, Fieldbus Access and your application is running

    ps | grep dataengineserverApp
2024 root 118m S /appfs/bin/dataengineserverApp

    ps | grep fieldbusaccess
2409 root 38068 S /appfs/bin/fieldbusaccess /appfs/bin/FieldbusAccess_Config

  • Verify that the CAN interface is up.

    • Run ifconfig can0 in the terminal. Interface should list as “UP”.

  • Verify that correct node ID’s and addresses is configured in the configuration file.

Check if Fieldbus Access starts with my configuration file

On the device, execute the following command:

ps | grep fieldbusaccess
2409 root 38068 S /appfs/bin/fieldbusaccess /appfs/bin/FieldbusAccess_Config

Fieldbus Access runtime is running with /appfs/bin/FieldbusAcces_ConfigFile.json as it’s configuration file by default. If a new configuration has been deployed and steps in Update default Fieldbus Access configuration have been followed, verify that the links points to the deployed configuration.

ls -l /appfs/bin/FieldbusAccess_ConfigFile.json
/appfs/bin/FieldbusAccess_ConfigFile.json -> /data/home/ccs/Tutorial/bin/FieldbusAccess_ConfigFile.json

Verify that LinX-Base runtime is installed on the Device

Execute the following command on the device to verify that Qt, DE and FA is installed on the device:

/appfs/bin/dataengineserverApp -v
/appfs/bin/fieldbusaccess -v
ls /appfs | grep Qt-6.8.3

Expected output from the commands:

Data Engine Server 3.4.1
Fieldbus Access 1.5.4
Qt-6.8.3