Technical supportΒΆ

Additional sources of information are available on the CrossControl support site:

You will need to register to the site to be able to access all available information. Contact your reseller or supplier for help with possible problems with your device. In order to get the best help, you should have access to your device and be prepared with the following information before you contact support.

  • The part number and serial number of the device, which you can find on the brand label.

  • Date of purchase, which can be found on the invoice.

  • The conditions and circumstances under which the problem arises.

  • Status indicator patterns (i.e. LED blink pattern).

  • Prepare a system report on the device, using CCSettingsConsole (if possible).

  • Detailed description of all external equipment connected to the unit (when relevant to the problem).