CrossControl is quality centric. We work with customers that have high requirements on quality and we continuously drive quality improvement internally and across our supply base.

Business Management SystemOur Sharepoint-based business management system has been in use for more than 10 years and is continuously updated and improved through internal and external audits. The system is certified to ISO 9001 and ISO 14001.

ISO 9001:2015 Certificate >


New Product Introduction – NPIThe NPI process is fully integrated with the Product Development Process. In the NPI process we develop Product Quality plans for each new product and use a strict PPAP procedure before production launch.


Product testing & verificationWe perform extensive product and component tests during the different stages of production, from receiving raw materials and components to delivery. All display computer products go through a burn-in test before delivery.

Digitized workflows and traceabilityWe use digitized workflow management to achieve world-class production control. Work instructions, documentation and test reports are digitized and QR coding is used to call up the right instructions and documentation for a specific work task on a certain part number. Through our production database we achieve full traceability of components and workflows.

ERP and Business Management systems are tightly integrated to digitalize and secure processes.

Non-conformancyCrossControl is supplying global OEMs with high requirements on quality. For all accepted warranty claims we perform an 8D analysis and take appropriate preventive and corrective actions. The 0-mile metric for 2020 was <80 DPPM.

DeliveryOur on-time delivery for 2020 was 98%, a figure we strive to improve on. We work with our customers and suppliers to ensure capacity, production and delivery goals are met and we have a robust business continuity plan in place.

Life Cycle ManagementAt CrossControl we have developed a robust product
Life Cycle Management policy that covers our

devices from initial inception to end-of-life status,
a period usually of 15 years.

SustainabilityCrossControl is certified to ISO 14001 and we have systems in place to ensure compliance to the RoHS and REACH directives. CrossControl strives towards overall sustainability through a systematic approach.

CostTo deliver our high-quality products at the best possible price we work with our global sourcing team, long standing manufacturer relationships, new productivity initiatives and increased levels of automation at our assembly plant in Alfta.

Safety CrossControl systematically monitors & improves work safety. Weekly Gembawalks are performed
in our production and these walks focus on safety observations and 6S. Total Case Incident
Rate for 2020 was 0.